ASWAQ5 : Sales FAQ

What is the price of ASWAQ5?

The price of ASWAQ5 varies depending on configuration parameters like the number of users and sites. In addition, the services Ajyal provide with ASWAQ5 vary from one country to the other. You can always contact our nearest branch for a proposal and a price list that our professionals will prepare after studying your needs.

Does the price of ASWAQ5 depend on the modules I use?

No. ASWAQ5 is one tightly integrated system that cannot be broken down to separate modules. The only optional part is Mirsal, the communication utility used to link remote branch offices.
You can always contact our nearest branch for a proposal and a price list that our professionals will prepare after studying your needs.

Does ASWAQ5 implement any measures to counter piracy?

Yes. ASWAQ5 uses a protection device -dongle- as an anti-piracy measure.

Why don't you offer a downloadable evaluation version of ASWAQ5 in your website?

Integrated Accounting application programs like ASWAQ5 cannot be evaluated in a manner similar to evaluating a virus scanner or a photo organizer. There are many inter-related and co-dependent procedures and functions that should be setup professionally for users to reap its benefits. Using ASWAQ5 is always preceded by a stage called "implementation". During this phase, business process engineers study the business nature and flow and "implement" it in ASWAQ5. The implementation phase takes considerable effort and time and should be done by professionals and subject matter experts. In addition, it is quite difficult to use ASWAQ5 without introductory training as a minimum. Always remember that business software is very different from desktop applications and utilities and cannot be treated the same.
For these reasons, Ajyal does not offer an evaluation version of its products. You may, however, contact our nearest branch. Our professionals will be glad to sketch draft an environment that resembles yours and help you try it out.

Does the price of ASWAQ5 include training, implementation, and other services?

Proposals Ajyal offer are usually broken down to individual products and services. If you prefer to receive a single figure quotation, Ajyal will honor your request.

Do I get a warrantee when I acquire ASWAQ5?

Yes. All Ajyal products come with one year warrantee. You may also extend the warrantee period for an additional fee.

What services does the warrantee include?

The warrantee includes upgrades and technical support services. You get all upgrades done to the product, and you may ask for technical support if you face trouble or if you need assistance.

After the warrantee expires, how do I continue to receive support and upgrade services?

Ajyal offers annual and bi-annual service agreements that effectively extend the warrantee.

What is the cost of the service agreements?

The fees of an annual service agreement are 20% of the price of your configuration of ASWAQ5.

Does ASWAQ5 require operating systems that support Arabic language?

Using operating systems that support Arabic is recommended but not strictly required. If the operation system does not support Arabic, ASWAQ5 will de-activate its Arabic interface and bilingual features.

Do I need to hire computer professionals to use ASWAQ5 in my business?

You do not need to hire computer professionals for ASWAQ5 day to day activities. ASWAQ5 is easy to use and has a consistent and clear user interface. Ajyal also train all users before they start actually using the system.
If you plan on linking remote branches using Mirsal or Terminal Services, it is highly recommended to have at least one computer professional with decent knowledge on operating system and connectivity setup and troubleshooting. The level of knowledge required is similar to that asserted with the ICDL internationally recognized certificate. Read more about ICDL here..
If you have or plan on having a VPN network, or plan to connect your branches with DSL lines or lease lines, we recommend securing the necessary skills to setup and troubleshoot these services and to coordinate with its providers.

Can I use Microsoft Terminal Service or Citrix Metaframe to bring my remote offices online?

Yes, ASWAQ5 fully supports these terminal services. Actually Ajyal recommends using these solutions to link remote offices if you can secure DSL or lease line connectivity with your branches.

I have many users who cannot read Arabic, can they still use ASWAQ5?

Yes. ASWAQ5 is fully bilingual. Non-Arabs can use ASWAQ5 in English, side by side with Arabic users at the same time and on the same database.

I want to install ASWAQ5 in many branches or companies that I own. Do I need to buy a license for each branch?

Ajyal offers multi-branch and multi-company licenses on demand.

What is the programming language used to develop ASWAQ5?

Like any large scale application, ASWAQ5 was developed with many languages and tools. Almost 40% of ASWAQ5 is written in C/C++, 50% in CA-Visual Objects 2.7, and the remaining 10% with different scripting languages.
The tools our developers currently use are:

What is the database ASWAQ5 uses?

ASWAQ uses Pervasive SQL.2000. This database is one of the best databases for embedded applications and small scale financial software. For more information on Pervasive SQL, click here..

How much data can ASWAQ5 handle? Will it slow down as the data volume increases?

ASWAQ5 does not impose certain limitations on the database size. In addition, ASWAQ5 was designed to handle increasing volumes of data without slowing down to an unusable state.

I was using another software and now I'm converting to ASWAQ5. Will you migrate my data from the older system to ASWAQ5?

Yes, our technical staff can usually do that. Please note that in some rare cases, we are unable to migrate the data if we cannot obtain enough technical information about the database. In general, Ajyal will make sure it can migrate the data before committing to this task.

Do you offer data entry services?

No. Ajyal does not offer data entry services.

How do I increase the users count in my license?

You can always order adding users to your license. Ajyal charges for these added licenses according to its price list.

I have hired new employees, how to I get them training on ASWAQ5?

All our branches schedule regular training courses. You may enroll your staff in any of these courses. Ajyal charges nominal training fees in this case.

If I needed a modification in ASWAQ5 will you do that for me? And how much will you charge me in this case?

ASWAQ5 is a readymade application. This means Ajyal does not modify the source code of ASWAQ5 for each client individually. For this reason we offer all our customers upgrade services, and you can assure the quality of the product because it has been used by many others before you.
On the other hand, Ajyal development process is customer oriented and open ended. Ajyal regularly enhances ASWAQ5 based on users' suggestions and requests. You can read more about Ajyal development strategy here..

If I ordered ASWAQ today, when can I start to actually use it?

This depends on the amount of work needed to bring you online. Using ASWAQ5 is usually preceded by implementation, training, and initial data entry. This period is usually referred to as the "implementation" phase and can take several weeks and in some extreme cases a few months. Generally speaking, most clients can start data entry within one month from installation date and can start receiving financial statement after two months from installation date.

Can I design my reports myself, or do I have to have professionals design it for me?

ASWAQ5 contains as advanced report designer that allows you to modify existing reports, or add new ones. However, Designing reports is a technical issue that requires descent knowledge about databases and data structures, in addition to some programming basics. This is why the level of expertise required for designing reports in much higher than the expertise required to operate the rest of ASWAQ5.
It's worth mentioning that many ASWAQ5 users design reports by themselves. In addition, Ajyal offers advanced training courses and workshops on its report designer. Finally, you can always ask Ajyal professionals to design new reports for you, or assist you in designing them. Note however that is not a free service.

Can I print invoices and other documents directory from ASWAQ5? What should I do?

Yes, you can print any document that ASWAQ5 contains, and in any form you like. If you have a predefined form that you use, our professionals will implement it for you in ASWAQ5. Our professional can also suggest certain best practice forms for you. Note that form design is an implementation service that Ajyal usually handle as part of the implementation phase.

Can I print barcode labels and price tags directly from ASWAQ5?

Yes. ASWAQ5 includes a flexible and extremely fast support for printing barcodes and price tags if you have a barcode printer. This service requires professional setup and is usually a part of the implementation services.

If I run into trouble while using ASWAQ5, what should I do?

Contact the technical support of our nearest branch, or place an issue through Ajyal HelpDesk. Our support professionals will help you to troubleshoot whatever difficulties you're facing. If the troubles you're facing turns out to be a problem with the software itself, the support professional following up with you will contact the software development department. Ajyal takes software defects or bugs very seriously and will issue a fix as soon as possible. In the meantime, you'll be informed of any possible workarounds until you receive the fix.

If I need help to close my books during yearend, will you help me?

Yes. We consider assisting users with periodic tasks and seasonal procedures part of technical support duties. We assist via telephone & fax, remote using, or onsite visits if necessary.

I think I found a bug in ASWAQ5, what should I do?

Contact technical support immediately. Our professionals will analyze your findings and contact Ajyal software development department for further analysis. Ajyal takes software defects or bugs very seriously and will issue a fix as soon as possible. In the meantime, you'll be informed of any possible workarounds until you receive the fix.

How do you offer technical support services? Will you visit my offices, or do I have to visit you?

We offer our services via online web applications, phone & fax, remote using, and onsite visits if necessary. Ajyal has developed a special application to connect and control clients' machines -with their permission- without having to visit them in person.
Please note that technical support services are provided to clients within the warrantee period, or those covered by a service agreement.

My computers failed and I cannot get to my data! Will you help me recover from this situation?

We are committed to providing our clients with technical support without any regard to the reason of the problems. We will do our best to recover corrupted databases, but we cannot guarantee the outcome. Note that we strongly recommend all our clients should establish periodic backup procedures to backup ASWAQ5 databases. These backups will be used in case the running database is corrupted beyond repair. Note that our support professionals can help in establishing the backup procedure but users themselves should follow these procedures and make sure backups are intact. These services are provided to clients within the warrantee period, or those covered by a service agreement. Finally, please note that Ajyal is not liable for any data loss you might suffer.

Are there any tools that can help me recover corrupted databases?

Yes, there are such tools. Actually our support professionals may use these tools while trying to recover corrupted databases. You may read more about recovering corrupted Pervasive databases here..

I have branches in many cities, how will you support these branches?

The closest Ajyal office to each of your branches does so. Ajyal offices will coordinate among themselves if they need to do so. Ajyal operates as one company and adapts a teamwork mentality.

Do you offer material to master ASWAQ5, or do I have to always rely on your staff?

Ajyal believes that a wide base of advanced professional users fosters a suitable ground for its own growth and prosperity, and helps Ajyal achieve its mission statement. Ajyal organized periodic advanced courses and workshops that help power users, implementers, and IT administrators master ASWAQ5 implementation, maintenance and troubleshooting.

Why do you offer ASWAQ5 and ASWAQ6 at the same time? Isn't ASWAQ6 a better and richer solution?

Ajyal always targets protecting its clients' investments in its products and solutions. At the same time, Ajyal cannot stop developing its products and keeping up with technology as it advances. For these reasons, Ajyal has developed ASWAQ5 and ASWAQ6 simultaneously.
ASWAQ5 is a natural evolution of ASWAQ4 and ASWAQ3. Upgrading from these two older products to ASWAQ5 is straightforward and smooth because ASWAQ5 uses the same database and does not introduce new paradigms. At the same time, ASWAQ5 enables users to maximize the benefits of modern hardware and operating systems. Please note that Ajyal offers free upgrade to all users from ASWAQ3 and ASWAQ4 to ASWAQ5 as long as the client is covered by a service agreement.
On the other side, ASWAQ6 was developed from the ground up with the latest of IT technologies and contains many new modules and core changes and enhancements like HR, cash management, letters of credit and many other. It also contains deep changes in the modules that it shares with ASWAQ5. Finally, ASWAQ6 uses a different, more advanced, database. For these reasons, upgrading to ASWAQ6 from older versions is a lengthier and more elaborate procedure. Many changes should be done to the implementation as well to reap the benefits of ASWAQ6 superior new features. You will find more information about ASWAQ6 here.
From a financial point of view, ASWAQ5 cost less to acquire than ASWAQ6.
Ajyal hopes all its clients will eventually upgrade to ASWAQ6, because ASWAQ6 is the product with wider horizon and growth potential. But in the meantime, Ajyal does not impose ASWAQ6 on its clients and allows them to upgrade on their own pace. On the other hand, ASWAQ5 stands as a fast, reliable, proven and cost effective solution.

What are the future developments that will happen to ASWAQ5?

In January 2005, Ajyal announced that active development of ASWAQ5 has stopped. The development activities of ASWAQ5 will be restricted to only bug fixing in the future. Please see the previous question for more information on this matter.

If I acquired ASWAQ5 today, will I have the right to upgrade to ASWAQ6, and at what cost?

Yes, you may upgrade to ASWAQ6 anytime you decide to do so. If you have acquired ASWAQ5 after the release of ASWAQ6, then you'll pay the difference in price between the two products. If, on the other hand, you have acquired ASWAQ5 before the release date of ASWAQ6, then the upgrade is done for a very small fee as long as you are covered by warrantee or service agreement. You will also incur some charges for data migration and training.

If I upgrade from ASWAQ5 to ASWAQ6, do I have to re-enter data in ASWAQ6?

No. Ajyal offers data migration tools that migrate ASWAQ5 and ASWAQ4 databases to ASWAQ6. Note that this does not include migrating reports from ASWAQ4 or ASWAQ5.

Why cannot I use or upgrade reports from ASWAQ5 to ASWAQ6?

There is a huge and fundamental difference between ASWAQ4 and ASWAQ5 databases and ASWAQ5 database. Ajyal can redesign your reports for a nominal fee in you so desire. Note that ASWAQ6 contains much stronger reports that might include the functionality you require out of the box.

I acquired ASWAQ5 and did not upgrade to ASWAQ6. Will you stop supporting ASWAQ5 in the future?

Until today, Ajyal did not specify a cutoff date for ASWAQ5 support. When this happens, the announcement is usually made 18 months before the fact.
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